Zoom unveiled several new add-ons and features to its advanced enterprise offerings, aiming to boost the platform’s performance in security, compliance, and network reliability. These enhancements are designed to address the increasingly complex needs of large organizations operating in regulated industries, ensuring better manageability, survivability, and data protection.
Zoom’s advanced enterprise portfolio provides businesses with tools that streamline operations, secure communication channels, and ensure compliance with industry regulations. Chief Product Officer Smita Hashim highlighted Zoom’s commitment to empowering businesses with efficient and secure collaboration: “Our advanced enterprise offerings are built to support businesses by providing foolproof communication and collaboration tools. We are dedicated to enhancing security, compliance, and reliability across our platform to ensure an exceptional experience for our customers.”
New Enterprise Solutions for Modern Challenges
With businesses facing mounting challenges such as regulatory penalties, security breaches, and unreliable connectivity, Zoom’s newest additions aim to address these concerns. In 2023, global organizations paid over $549 million in non-compliance penalties, and more than 353 million individuals were affected by data breaches. Additionally, 31% of enterprises reported network instability issues. Zoom’s advanced enterprise tools offer solutions to these critical problems.
Zoom Compliance Manager Plus
Launched in March and powered by Theta Lake, Zoom Compliance Manager (ZCM) is an all-in-one platform that supports archiving, eDiscovery, legal hold, and information protection for businesses. The new Zoom Compliance Manager Plus expands these capabilities by introducing advanced risk detection, data loss protection, and trend analysis features. These updates will assist organizations in meeting regulatory compliance while mitigating risks associated with communications compliance.
Zoom Meeting Survivability
Zoom Meeting Survivability brings a new level of network redundancy to businesses, ensuring meetings continue without disruption even during internet outages caused by storms, natural disasters, or network failures. This feature leverages Zoom Node, a central hub for hosting Zoom services on-site, allowing meetings to seamlessly failover to local servers with minimal interruption. This ensures uninterrupted service during crises, improving business continuity.
Zoom Mesh for Meetings
Zoom Mesh for Meetings is another game-changer, enabling companies to optimize bandwidth usage while reducing associated costs. Already available for Zoom Webinars and Zoom Events, this technology now extends to Zoom Meetings. By optimizing bandwidth, businesses can save up to 60% on internet expenses while delivering a smooth user experience, regardless of network constraints.
Zoom Customer Managed Key (CMK) Hybrid
Zoom’s CMK Hybrid enhances its current data privacy offerings by giving customers more control over encryption keys. With CMK Hybrid, businesses can manage the encryption and decryption processes of data locally. This added control, starting with support for Zoom Team Chat in Q4 2024, allows businesses to manage sensitive communications securely while maintaining compliance with data protection regulations.
Comprehensive Enterprise Solutions to Meet Industry Needs
Zoom’s latest enterprise offerings build upon its already extensive suite of tools designed to meet the specific needs of organizations in sectors like finance, healthcare, and government. These solutions ensure seamless communication, improved security, and enhanced business continuity, while addressing compliance requirements. Zoom’s enterprise solutions are divided into six primary categories:
- Communications Compliance: Solutions like archiving, data loss prevention, information barriers, and chat etiquette ensure compliance with communication regulations, especially for industries such as finance and healthcare.
- Data Residency & Privacy Compliance: Tools such as Customer Managed Key provide support for data residency and privacy compliance, allowing businesses to meet local and regional requirements.
- Policy & Deployment Management: Zoom offers device management and policy provisioning tools to ease implementation and manage large-scale deployments across organizations.
- Security & Access Control: Enhanced encryption and virtual desktop infrastructure (VDI) solutions protect sensitive data during communication and storage.
- Analytics & Insights: Dashboards, reporting tools, and monitoring capabilities provide businesses with critical insights into their operations and communication efficiency.
- Network Optimization & Survivability: Zoom Mesh, Zoom Node, and Zoom Meeting Survivability improve bandwidth performance and business continuity, ensuring reliable service under any condition.
Many of these advanced tools, such as end-to-end encryption, GDPR compliance controls, and management dashboards, are already available as part of Zoom Workplace Enterprise licenses. Other features, including the newly announced products, are offered as paid add-ons, giving businesses the flexibility to choose the services that best meet their needs.