Pearson, a leader in lifelong learning, has joined forces with ServiceNow (NYSE: NOW), a prominent AI platform for business transformation, to enhance workforce development and employee experiences in the rapidly evolving landscape of artificial intelligence (AI). This collaboration, spanning several years, marks a significant commitment from both companies to address the pressing need for skills development in the face of technological change.
Addressing the Skills Gap
The World Economic Forum projects that by 2030, a billion individuals will require reskilling to adapt to new job requirements. With AI technologies reshaping industries, there is an urgent demand for technology skills among employees and organizations to bridge the growing skills gap. This strategic partnership aims to close this gap, boosting productivity, enhancing competitiveness, and facilitating individual progress in their careers.
Key Initiatives of the Collaboration
In the initial phase of this collaboration, Pearson and ServiceNow will focus on the following initiatives:
- Research Collaboration: ServiceNow will partner with Pearson to conduct research that assesses the impact of emerging technologies on the global workforce. This research will identify which jobs may be affected, the skills likely to be automated, and the roles expected to be in high demand. Furthermore, it will provide insights for leaders on how to effectively reskill their workforces to remain competitive.
- Integration of Credly: ServiceNow will integrate Pearson’s Credly solution into its platform, revolutionising the way accreditation is issued and skills development is tracked. This integration aims to accelerate career advancement by providing employees with the credentials they need to progress in their fields.
- Enhancing Learning Experiences: Pearson will expand its use of ServiceNow’s AI-powered Now Platform to create scalable learning experiences. This will lead to sustainable revenue growth and improved employee productivity and efficiency. Features such as Now Assist GenAI will further enhance these capabilities, while ServiceNow’s HR Service Delivery and Talent Development tools will support employees throughout their careers, from onboarding to retirement.
- Streamlined Operations: Pearson aims to leverage ServiceNow’s Source-to-Pay Operations to enhance and simplify its supplier onboarding process. This improvement will simplify employee experiences and foster greater organisational efficiency.
Driving Workforce Transformation
The partnership will extend beyond these initial phases, as Pearson and ServiceNow will work together to innovate technology and processes that enhance workforce productivity and agility. Their joint efforts will aim to elevate employee engagement, satisfaction, and career opportunities within organisations globally.
Leadership Insights
Vishaal Gupta, President of Workforce Skills at Pearson, stated, “AI and technology are advancing at a breathtaking pace, and we need learning and skills development to match this speed. This partnership lays the groundwork for a long-term collaboration that addresses these challenges and unlocks significant value across organisations. By combining Pearson’s expertise with ServiceNow’s capabilities, we can create a transformative career journey for individuals in an AI-driven world.”
Jayney Howson, Senior Vice President of Global Learning and Development at ServiceNow, added, “As AI reshapes the global economy and widens talent gaps, ServiceNow is uniquely positioned to influence the future of work. We believe that AI will lead to a human renaissance—unlocking new opportunities and fostering innovation. Our collaboration with Pearson will help us train, upskill, and reskill talent to thrive in an AI-enhanced environment.”
Commitment to Future-Ready Workforces
Today’s announcement underscores Pearson’s ongoing dedication to the enterprise and workforce skills market. The company is committed to equipping individuals and organisations for the future of work through its Workforce Skills division. This division focuses on fostering in-demand skills, strategic workforce planning, digital credentialing, role assessments, and GED education.
Simultaneously, ServiceNow is on a journey to create an innovative learning experience built around a unified profile that recognises a person’s skills, experience, and aspirations. By delivering predictive and personalised learning, ServiceNow aims to empower customers, partners, employees, and the broader tech ecosystem.
